In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), we inform you about the processing of personal data provided through this website.

Who is responsible for processing your personal data?

Company Name: HEALTHY AND MEDICAL TRAVEL S.L. (hereinafter MEDTRAVELCO)
Tax Identification Number (CIF): B98826514
Postal Address: Gran Vía de Fernando El Católico, 9, pta. 13, 46008, Valencia, Spain.
Phone Number: +34 639491232
Contact Email: info@medtravelco.com

For what purpose will we process your personal data?

  • As a Website User (contact form/emails sent to the addresses listed on the page/WhatsApp Business inquiries): Your data will be used to respond to your requests for information, comments, or suggestions through the contact section or the email addresses listed on our website and to maintain communication with the interested party.
  • As a Social Media Follower: The data you have provided to the social network will be used to maintain mutual tracking of our accounts and to contact you exclusively through the chosen social network. We will manage communications via these platforms according to the terms and conditions of each social network. You will always receive information through the respective social network as long as you follow our account. Each of these social networks has its own terms and conditions and operates independently of us.
  • Google Reviews: When you voluntarily leave a review on Google, it will publish your account details included with the review (image, name, surname, or alias). We will display this information on our website exactly as it appears on Google to highlight these reviews.

What is the legal basis for processing your personal data?

  • As a Website User: Consent/request for pre-contractual measures (request for a quote or specific information about a product or service) according to Art. 6.1.a) and Art. 6.1.b) of the GDPR, respectively.
  • As a Social Media Follower: Consent of the data subject under Art. 6.1.a) of the GDPR.
  • Google Reviews: Consent of the data subject under Art. 6.1.a) of the GDPR.

How long will we retain your personal data?

  • As a Website User: Your data will be retained until its purpose is fulfilled or until you revoke your consent.
  • As a Social Media Follower: Your data will be retained until you revoke your consent, stop following us, or select “unlike.”
  • Google Reviews: Until you remove it from Google.

Will we share your personal data?

  • As a Website User: Your personal data will not be shared unless legally required.
  • As a Social Media Follower: Your personal data will not be shared unless legally required.
  • Google Reviews: Your data is published on our website, making it accessible to anyone who visits the page.

What are your rights when you provide us with your personal data?

As a data subject, you have the following rights. However, please note that for social media, we can only access the personal data displayed on your profile as a result of mutual following on our Facebook, Pinterest, or Instagram accounts. Therefore, we believe you should exercise your data rights directly with the respective social network. Nevertheless, we inform you of your rights:

  • Right of Access: You have the right to know if your data is being processed and to receive this information in writing via the requested means.
  • Right of Rectification: You have the right to request the correction of inaccurate or incomplete data.
  • Right to Erasure: You have the right to request the deletion of your data. However, this right may be limited when legal retention or blocking obligations exist.
  • Right to Restriction of Processing: In certain circumstances, you may request the limitation of data processing, in which case we will only retain the data for the exercise or defense of legal claims, the protection of third parties, or for important public interest reasons.
  • Right to Object: In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. The data controller will cease processing the data unless there are compelling legitimate grounds or it is necessary for legal claims.
  • Right to Data Portability: If data processing is based on consent or a contract and is carried out by automated means, you have the right to receive your data in a structured, commonly used, and machine-readable format, including the right to transfer it to another data controller.
  • Right to File a Complaint: Any data subject may file a complaint with the competent Data Protection Authority, especially if they have not obtained satisfaction in the exercise of their rights. To do so, you can write to the Spanish Data Protection Agency at C/Jorge Juan No. 6, 28001 Madrid, or through its electronic headquarters at www.agpd.es.

We provide you with various forms prepared by the Spanish Data Protection Agency for exercising your rights, along with instructions on how to complete them:

  • Exercise of the right of access
  • Exercise of the right of rectification
  • Exercise of the right of opposition
  • Exercise of the right to restriction of processing
  • Exercise of the right to erasure
  • Exercise of the right not to be subject to automated individual decision-making
  • Exercise of the right to data portability

Last updated: 07/24/2023