Our website uses cookies, and in compliance with Article 22.2 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI), supplemented by the current GDPR Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016, and LOPDGDD (Organic Law 3/2018 on Personal Data Protection), we inform you about what cookies are, which ones we use on our website, how to accept, delete, or configure them on your device, and we will ask for your consent to use them.

What are cookies?

A cookie is a small file installed on your computer, mobile, or tablet through your browser. It contains numbers and letters that identify your browsing activity and sends information back and forth between the browser and the websites visited. It can only be read and understood by the website that created it. Cookies cannot contain viruses or be executed, as they are not active files.

Cookies serve various purposes, such as recognizing you as a user, obtaining information about your browsing habits, or personalizing how content is displayed.

General Types of Cookies

Based on who manages them:

  • First-party cookies: Managed by us.
  • Third-party cookies: Managed by other entities, providing us with aggregated and statistical information about our users’ browsing activity.

Based on their purpose:

  • Technical cookies: Enable website navigation based on the platform or application used. They provide functionalities that otherwise wouldn’t allow you to browse, share, or purchase items and ensure security.
  • Preference or personalization cookies: Allow you to choose a preferred language, the number of search results displayed, the appearance or content of the service depending on the browser used, or whether you’re on a mobile or tablet. These create a user profile and remember your preferences for future visits but only if you select these features.
  • Analytical or measurement cookies: Help create user profiles based on preferences or browsing habits. They allow us to understand which parts of the website interest our users most, in which geographical areas they operate, their age range, gender, browser used, session duration, etc. With this aggregated and statistical information, we can improve our content to offer better services.
  • Marketing cookies: Extract aggregated information based on user profiles and browsing habits to provide personalized advertising based on your interests. This way, when you visit our website, advertising spaces will show information related to your preferences. They also help us manage our online advertising campaigns and direct resources to audiences most likely to be interested in our products or services.
  • Social media cookies: Set by social media platforms to allow you to share content with your friends and networks. These platforms can track your online activity outside our website, which may influence the content and messages you see on other services.
  • Affiliate cookies: Track visits from other websites with which we have an affiliation agreement (affiliate companies).
  • Security cookies: Store encrypted information to prevent the data saved in them from being vulnerable to malicious third-party attacks.

Based on how long they remain active:

  • Session cookies: Active only while you browse the site and disappear afterward.
  • Persistent cookies: Stored on your device for a longer period to track your activity continuously, provided you revisit our website.

What types of cookies do we use on our website?

Join.chat

Functional

Usage

Sharing data

This data is not shared with third parties.

Functional

Name
Expiration
persistent
Function
Store and count pageviews

WordPress

Functional

Usage

Sharing data

This data is not shared with third parties.

Functional

Name
Expiration
session
Function
Store browser details

WooCommerce

Statistics

Usage

Sharing data

This data is not shared with third parties.

Statistics

Name
Expiration
Function
Store last visit

Google Analytics

Statistics

Usage

Sharing data

This data is not shared with third parties.

Statistics

Name
Expiration
1 year
Function
Store and count pageviews
Name
Expiration
2 years
Function
Store and count pageviews

Polylang

Functional

Usage

Sharing data

This data is not shared with third parties.

Functional

Name
Expiration
persistent
Function
Store language settings

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
joinchat_country_code
Expiration
Function
Name
cmplz_functional
Expiration
365 days
Function
Name
cmplz_statistics
Expiration
365 days
Function
Name
cmplz_preferences
Expiration
365 days
Function
Name
cmplz_marketing
Expiration
365 days
Function

Consent

When you visit our website for the first time, a pop-up window will appear with an explanation about cookies. As soon as you click “Save preferences”, you agree to our use of the categories of cookies and plugins that you have selected in the pop-up window, as described in this cookie policy. You can disable the use of cookies through your browser, but please bear in mind that if you do so, our website may stop working properly.

Your rights regarding personal data

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it and how long it will be kept.
  • Right of access: you have the right to access the personal data that we hold about you.
  • Right of rectification: you have the right to complete, rectify, delete or block your personal data at any time.
  • If you give us your consent to process your data, you have the right to revoke this consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and to transfer it in full to another controller.
  • Right to object: you can object to the processing of your data. We comply with your right to object, unless there are justifiable grounds for processing.

 Please contact us in order to exercise these rights. Please see the contact details at the bottom of this cookie policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to send a complaint to the supervisory authority (the data protection authority).

Enabling/disabling and deleting cookies

You can use your Internet browser to delete cookies either automatically or manually. You can also specify certain cookies that you do not want to be installed. Another option is to change your Internet browser settings so that you receive a message each time a cookie is installed. For more information on these options, please refer to the instructions in the “Help” section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you delete cookies from your browser, they will be installed again with your consent when you revisit our websites.